Last updated: October 2025
These Terms and Conditions (“Terms”) set out the basis on which Acclimbatize Ltd (“we,” “us,” or “our”) provides outdoor education, training, and adventure activities (“Services”) to individuals, groups, schools, and organisations (“you” or “the Client”).
By booking or participating in any Acclimbatize activity, you agree to be bound by these Terms.
Company name: Acclimbatize Ltd
Registered office: 304 Via Gellia Mills, Matlock DE4 2AJ
Website: www.acclimbatize.co.uk
A booking is considered provisional until we receive a completed booking form and/or deposit (if required).
A contract is formed when Acclimbatize issues written confirmation of your booking.
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For group or organisational bookings, the person making the booking is deemed to have authority to act on behalf of all participants.
Full payment (or agreed deposit) must be made by the date specified on your invoice.
Failure to make payment by the due date may result in cancellation of the booking.
Payment methods accepted include BACS, credit / debit cards, payment link, cheque, or other agreed means.
Cancellations must be made in writing.
The following charges apply unless otherwise agreed in writing:
Requests to alter dates or numbers will be accommodated where possible but may incur additional costs.
We reserve the right to cancel or modify a course due to safety concerns, severe weather, staff illness, or circumstances beyond our control.
In such cases, an alternative date or a full refund will be offered.
We are not liable for any additional expenses incurred (e.g. travel or accommodation costs).
Participants must complete and return any medical and consent forms prior to the activity.
You are responsible for ensuring all participants are fit to take part and disclose any medical or behavioral conditions that may affect participation.
Participants must comply with all safety instructions and guidance given by Acclimbatize staff.
Acclimbatize reserves the right to exclude any participant who:
Outdoor activities carry inherent risks, including the risk of personal injury or property damage.
Acclimbatize takes all reasonable steps to minimise risk, but it cannot eliminate it entirely.
By taking part, participants acknowledge the nature of the activities and accept a level of risk.
All activities are led by qualified instructors who operate within recognised safety frameworks and risk assessments.
Acclimbatize provides all necessary technical and safety equipment unless otherwise specified.
Participants are responsible for bringing suitable personal clothing, footwear, and waterproofs appropriate to the activity and season.
Any loss or damage to Acclimbatize equipment caused by negligence may be charged to the Client.
Acclimbatize holds appropriate Public Liability Insurance and Employers’ Liability Insurance.
We recommend that all participants (or organising bodies) obtain their own personal accident and cancellation insurance.
From time to time, we may take photographs or video footage during activities for promotional use.
Please inform us in writing before the event if you do not wish to be included in any media.
Personal data collected for bookings or participation is processed in accordance with UK GDPR and the Data Protection Act 2018.
Please refer to our Privacy Policy for full details of how your data is used and protected.
Acclimbatize Ltd shall not be liable for any loss, damage, injury, or expense arising from participation in our activities, except where such loss is due to our proven negligence. This includes mobile phones, jewellery, cameras or vehicles which may be parked.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations due to events outside our reasonable control (including but not limited to extreme weather, natural disasters, pandemics, strikes, or transport disruptions).
We take all feedback seriously. Any concerns should be raised with your instructor or course leader as soon as possible, so we have the opportunity to resolve any issue arising on the day or during any residential course.
Formal complaints can be made in writing to the Acclimbatize office within 14 days of the event.
Complaining on social media without identifying any specific concerns to staff during the event is not acceptable to us and will not lead to timely resolutions.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming a booking with Acclimbatize, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
