Terms & Conditions
1.1 The proposed programme of activities will be confirmed by
receipt of a completed booking form either by e-mail or post.
Not by telephone
1.2 Places can only be reserved by paying a deposit / booking
fee. The amount will be agreed in advance which may be paid by
direct credit / electronic banking (BACS) or by cheques payable
to Acclimbatize. Please ask for account information if choosing
to pay by direct credit method. Notification of payment will be
made by telephone or e-mail.
1.3 The balance of the fees are payable at latest on the day of
the activity for private tuition, guidance, NGB courses. Larger
organisations may be invoiced against a purchase order or by arrangement
giving 14 days from the completion of the course to pay the outstanding
balance. Purchase orders should arrive before the start of the
course.
1.4 Before making any booking we recommend you contact Acclimbatize
to discuss your requirements.
1.5 Outdoor activities are inherently dangerous and the risk of
serious injury or death cannot be completely eliminated. Acclimbatize
takes every care to ensure the safety of both clients and staff
and to minimise risk. Acclimbatize has an excellent safety record;
however participants should be aware of the risks involved and
should take responsibility for their own actions.
1.6 Acclimbatize will not take responsibility for any uninsured
losses or damage to property.
Cancellation by clients,
2.1 All cancellations must be made in writing.
2.2 Cancellations more than 2 months prior to the start of the
activity will receive a full refund. In the event of cancellation
less than 2 months before the start date, Acclimbatize will try
to resell the dates and allocate tutors alternative work and refund
any deposit less admin cost. £15
2.3 In the event of Acclimbatize not being able to resell the
dates or re allocate work to tutors the deposit will be retained.
2.4 Under certain circumstances dates may be changed and deposits
or full payments may be held in credit in respect of future alternative
dates.
2.5 A postponement is ultimately a cancellation and a re-booking.
Cancellation by Acclimbatize.
In the unlikely event of this occurring we will:
3.1 Offer a total refund of any monies paid.
3.2 Offer alternative dates.
3.3 Make arrangements with another provider on your behalf.
We reserve the right to either cancel outright or remove individuals
from any course at any time due to inappropriate behaviour, suspicion
of participants being under the influence of alcohol or drugs,
lack of suitable clothing, uncompleted consent forms or lack of
group supervision by accompanying staff.
Deliberate misuse & Neglect of equipment
Any losses or damage caused to equipment by the wilful actions
of an individual will be invoiced to the body or organisation
booking activities on that persons behalf.
Minimum numbers contract:
4.1 Party leaders are advised to collect funds from their groups in good time to allow changes given the terms above. We advise that when booking you book for a guaranteed number of places.
4.2 If numbers increase you may advise us in writing or by email and we will supply additional staff and resources as required. This increase will reflect in the final invoice accordingly.
4.3 Should numbers reduce from the original booking the organisation will be expected to cover any loss of income to Acclimbatize. This policy will be strictly enforced to cover any loss we incur in respect to employment contracts with our staff.
Exceptional circumstances
In circumstances where cancellation may be necessary such as extreme
weather conditions, flooding effecting caves and potholes, rivers
rising, fire risk on moorland areas or access restrictions placed
on the public such as foot and mouth in 2001. Or industrial action
effecting flights and ferries for overseas expeditions a fair
solution will be agreed between parties. Personal insurance against
cancellation is recommended.
